Refund Policy
1. Payment Terms
A 70% deposit is required upfront for all services and products.
The balance is payable prior to delivery or collection.
Payments are accepted via EFT only; no cash or card payments are accepted.
Proof of payment must be sent to: accounts@simplysheq.co.za.
Delivery and/or artwork fees are excluded unless specified in writing.
2. Inspection of Goods
Clients are responsible for inspecting all goods upon delivery or collection.
Any costs incurred due to cancellation of orders will be the responsibility of the client.
3. Returns and Refunds
Return or refund requests are subject to a 14 working day investigation.
Refunds are processed on Fridays only.
Items must be returned in their original condition and packaging.
Damaged items or packaging will not be eligible for a refund.
Branded or custom-made items are strictly non-refundable.
4. Refund Exceptions
Only items found to be defective or incorrectly supplied by SimplySHEQ may be eligible for a refund, subject to the above conditions.
SimplySHEQ reserves the right to inspect returned items before issuing a refund.
5. Contact for Refunds
All refund requests and inquiries should be submitted to: accounts@simplysheq.co.za.
SimplySHEQ will communicate the outcome of the investigation and the refund process within 14 working days.